CUSTOMER RELATIONS SUPERVISOR

Location
North London, London, England
Salary
£27000.00 - £30000 per annum
Posted
31 Jul 2017
Closes
28 Aug 2017
Ref
46962
Contact
Amy McInally
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

This well establish specialist tour operator are recruiting for an experienced Customer Relations Supervisor to oversee a small team dealing with customer complaints. Based North London, paying £27K - £30K.

Customer Relations Supervisor, Responsibilities:
- To assist in the supervision of the customer services department and to maintain an efficient and effective team
- To evaluate customer related incidents and to provide effective support
- To handle calls with customers, deal with problematic calls as first point of call
- Supervise both the pre-departure and post-departure
- To correspond with customers by email and letter, actioning and resolving any problems accordingly

Customer Relations Supervisor, Skills Required:
- Previous Customer Relations / Customer Service experience within the travel industry
- Team Leader or Supervisory experience.
- Experience of managing a small team
- Experience of dealing with and resolving complaints and involvement in the decision making processing for awarding compensations
- Knowledge of ABTA Code of conduct would be a huge advantage

Additional Information:
- Paying £27K - £30K
- Based North London
- Working Mon - Fri and 1 Saturday a month

To apply for this Customer Relations Supervisor please either apply online, email your c.v to amy@candm.co.uk or call Amy on 02073971284 quoting Ref: AG46962

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk