Travel Industry - Call Centre Manager

Warrington, Cheshire, England
Plus company benefits
01 Aug 2017
29 Aug 2017
Lisa Harding
Job function
Full Time
Contract Type
Are you an experienced travel call centre manager? An excellent opportunity has arisen based in Cheshire working for an niche Travel Company to lead daily operations of a virtual call centre, leading and managing a network of home-based sales agents. You will have strong experience in man-management, leadership and staff development. If you are looking for a challenging new career opportunity with a fantastic salary then please apply now!

- Lead, direct and motivate a team of multi-cultural home-based agents across the globe to achieve sales results and customer service excellence
- Setting and meeting performance targets for speed, efficiency, sales and quality
- Managing the daily running of the call centre.
- Resolving any staff or booking issues
- Monitoring random calls to improve quality, minimize errors and track individual team member performance.
- Reviewing the performance of staff, identifying training needs and planning training sessions.
- Handling the most complex customer complaints or enquiries.
- Organizing staffing, including shift patterns and the number of staff required to meet demand
- Taking ownership of the recruitment and training process for all new starters

- Must have experience in managing a call centre / reservations team
- Must have travel industry experience
- Proven experience in motivating, supporting and developing a team
- Excellent people skills
- The ability to set, meet and exceed targets, through planning and prioritizing.
- The ability to manage change and lead others through periods of change
- Calm and able to work well under pressure

Competitive basic salary which will be dependent on experience. This is an excellent chance to join an established and growing company!

Please follow the instructions to apply, attaching your CV. For any questions, please contact Lisa on 01619236120 or email

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