Business Travel Assistant Team Leader - Hotels
We have a brand new opportunity to join an innovative and fast-growing Bradford-based TMC as an Assistant Team Leader in their Hotels department. In addition to supporting the Team Leader, assisting with coaching and training and deputising in their absence, the role also involves providing customer service and support to both customers and suppliers. You’ll also be the ‘go to’ person in your team for training and advice as well as the first point of escalation for any customer queries and complaints and therefore strong customer service skills are essential. For the successful candidate, our client is offering an attractive package including a highly competitive starting salary, excellent company and industry benefits and huge scope for long term career progression.
Whether you’re a Business Travel/Hotel Supervisor seeking a fresh challenge or a Senior Business Travel/ Hotel Consultant looking for the next step in your career, if you’re interested in finding out more about this Business Travel Assistant Team Leader role, please contact us today for a confidential chat or apply online.
Role of Business Travel Assistant Team Leader - Hotels:
- Support the Team Leader in the day to day operation of the Department, ensuring that all customer SLAs and KPIs are understood and met
- Assist the Team Leader in carrying out quality checks and providing coaching/training where necessary, to ensure the customer receives the highest standard of service
- Be recognised as a ‘go to’ person in your team for coaching/training
- Maintain a good level of understanding of the reservation and invoicing systems
- Provide guidance to clients on using online booking tools
- Offer exemplary customer service to clients and suppliers at all times
- Take appropriate action where queries are being raised, escalating if necessary
Skills required for the role:
- Experience within the business travel/hotel booking sector
- Ideally, previous supervisory experience
- Exceptional customer service skills
- Strong leadership and motivational skills
- Approachable and able to offer support and advice
If you’re interested in learning more about this new Business Travel Assistant Team Leader role, please contact Succeed Recruitment Solutions or press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.
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