Travel Customer Service Executive

Ellesmere Port, Cheshire, England
£16000.00 - £19000.00 per annum + Great Benefits, Bonus, Free Parking
01 Aug 2017
29 Aug 2017
Simon Hurst-Grover
Job function
Customer Service
Full Time
Contract Type

Travel Customer Service Executive
Ellesmere Port
Excellent Benefits including Travel Incentives, Free Parking & Company Bonus

A well-established, successful and growing travel company are looking for experienced travel professionals to join their Customer Service team.

You must have travel industry experience and the ability to provide a high level of customer service to external and internal customers. You will be responsible for servicing all enquiries & bookings to company standards, understanding clients flight needs and advise on appropriate solutions and effectively service bookings on their airline partners booked through travel organisations or direct clients either via the telephone, email or internet and manage the bookings effectively

This is a Permanent, full Time role and the department operates between the hours of 8am and 7pm, Monday to Friday and 9.00am to 3.00pm on Saturday. Hours of work will be on a shift basis and you'll work 1 Saturday in 4.

Benefits include Worldwide FAM/Educational Travel Trips, Travel Discounts and Incentives, Free Parking, Pension, Onsite Gym and Newly Refurbished Offices.

Tasks & Responsibilities:

  • Monitor and action all email & telephone requests for bookings
  • Carry out the above in line with set company service level standards in a friendly & professional manner
  • Use a flight reservation system to make bookings, reserve seating, issue tickets, and amend and refund bookings
  • Use industry knowledge and initiative to choose best airlines to approach to meet client's requirements
  • Make sound commercial decisions on margins & pricing on a booking by booking basis
  • Update all transactions accurately into the database
  • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
  • Ensure payments are received from clients in good time to meet deadlines
  • Develop a good understanding of the travel market and competition
  • Follow up quotes by telephone or email and acknowledge correspondence within set standards and timescales
  • Form close ties with staff within airline partners to strengthen relationships
  • Compile accurate business emails/reports as required
  • Undertake appropriate training as required

Skills/Qualities Required:

  • Travel industry experience is essential
  • Knowledge of a GDS including airlines and routes as well as ticketing experience would be highly desirable but is not essential
  • Excellent customer service and communication skills
  • Maintain high levels of accuracy
  • Be a committed, enthusiastic and supportive team member
  • Ability to work unsupervised but with structure
  • Ability to prioritise tasks and problem solve
  • Time management and organisational skills
  • Team player

To apply for this excellent Travel Customer Service Executive role and join this leading Travel Company please call Simon on 0161 238 4495, email your CV to or apply below

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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