European Ski Support Co-ordinator

Location
London (West), London (Greater)
Salary
£17.5k + commission OTE £2K-£3K
Posted
08 Aug 2017
Closes
08 Sep 2017
Ref
TW Ski Support Co-ordinator
Job function
Operations
Hours
Full Time
Contract Type
Permanent

European Ski Support Co-ordinator

The largest independent ski tour operator, with 23 years of experience under their belt. They pride themselves on being a fun and vibrant company who can offer great career opportunities.

Essential:

  • A passion for winter sports
  • Excellent telephone manner
  • Great communication and customer service skills
  • Good organisation, numerical skills & self-motivated
  • Proficient with Microsoft Office Excel & Word
  • Attention to detail
  • Flexibility
  • Strong team player able to work within a competitive team

Responsibilities:

  • Respond to all sales enquiries and reservations with accuracy and speed in line with personal and departmental targets
  • Responsible for responding to clients using the online sales dialogue feature through the website in line with company standards and agreed timescales
  • Ensuring that all leads are followed up on a daily basis
  • Ensure very high standards of customer care when dealing with clients
  • Ensure processing of emails, cancellations and amendments in line with departmental targets
  • Maintain high levels of product knowledge for all programmes, including our chalets, self-catering and hotel accommodation
  • Responsible for making proactive sales calls to previous and current clients from our database with the objective of re-booking the client, following up invoice payments and booking requirements
  • Liaising with the operations team to ensure customer expectations are met in resort