Assistant Call Centre Manager

Recruiter
Location
Swansea (Abertawe)
Salary
Competitive Salary
Posted
10 Aug 2017
Closes
10 Sep 2017
Sector
Cruise
Job function
Management
Hours
Full Time
Contract Type
Permanent

We are looking for a strong leader who is sales focused and target driven with a proven track record in managing and developing a team of people to achieve the highest results.

Job Brief

The main function of this role is to lead, develop and coach a team of call centre & homeworking sales staff in order to maximise their performance and ensure that all company targets are achieved. This role is very much a ‘hands on’ role, and so leading by example and the ability to demonstrate strong selling skills is essential.

Key skills

  • Excellent people management skills
  • Proven track record in achieving results
  • Organised, ability to work under pressure and ensure deadlines are met
  • Demonstrate excellent communication skills both over the phone and via email
  • Ability to deliver excellent customer service at all times
  • Attention to detail and good problem solver
  • Strong selling skill ability

    Responsibilities

  • Full accountability for your sales staff performance.
  • Ensure that all company targets are achieved.
  • Motivate the team
  • Lead your team, identify training and development needs
  • Achieve delivery of exceptional customer service from you team
  • Lead by example and ensure all personal sales targets are achieved.
  • Ensure accuracy and efficiency of your team
  • Assist sales team with any pre travel booking issues
  • Produce reports on sales team performance
  • Take accountability of delegated tasks in Managers absence
  • Sell Cruise Holidays when business demands it

To apply for this role, please click on "Apply Now"

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