Assistant Call Centre Manager

Swansea (Abertawe)
Competitive Salary
10 Aug 2017
10 Sep 2017
Job function
Full Time
Contract Type

We are looking for a strong leader who is sales focused and target driven with a proven track record in managing and developing a team of people to achieve the highest results.

Job Brief

The main function of this role is to lead, develop and coach a team of call centre & homeworking sales staff in order to maximise their performance and ensure that all company targets are achieved. This role is very much a ‘hands on’ role, and so leading by example and the ability to demonstrate strong selling skills is essential.

Key skills

  • Excellent people management skills
  • Proven track record in achieving results
  • Organised, ability to work under pressure and ensure deadlines are met
  • Demonstrate excellent communication skills both over the phone and via email
  • Ability to deliver excellent customer service at all times
  • Attention to detail and good problem solver
  • Strong selling skill ability


  • Full accountability for your sales staff performance.
  • Ensure that all company targets are achieved.
  • Motivate the team
  • Lead your team, identify training and development needs
  • Achieve delivery of exceptional customer service from you team
  • Lead by example and ensure all personal sales targets are achieved.
  • Ensure accuracy and efficiency of your team
  • Assist sales team with any pre travel booking issues
  • Produce reports on sales team performance
  • Take accountability of delegated tasks in Managers absence
  • Sell Cruise Holidays when business demands it

To apply for this role, please click on "Apply Now"

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