Sales Support Assistant

Location
Wallington, London (Greater)
Salary
£18,000-20,000 per annum
Posted
11 Aug 2017
Closes
11 Sep 2017
Ref
SSATW817
Job function
Administration
Hours
Full Time
Contract Type
Permanent

Supporting the Newmarket Sales Team, the role is customer focused with the ability to work in a team and under your own initiative. Liaising with individual Sales, Marketing, E-Commerce and SCS team members plus Newmarket partners is a key element. Administrative tasks include the provision and supply of artwork, promotional material and reports required by our myriad of clients, ensuring deadlines, schedules and promotional campaigns are met and delivered. Further key competencies are to liaise with the Marketing team aiding them in the production process of campaign materials as required. The role will also include cross team communication and excellent internal and external customer service must be provided. 

Your key accountabilities will include:

  • An integral part of the Newmarket Sales Team, providing administrative support for management, account managers and a point of contact for all Newmarket partnerships
  • Answering incoming calls from newspapers and travel agents  & dealing with the matters arising  
  • Regular checking & reporting of regional & national press ads that are scheduled to appear in paper
  • Checking supplements, mailers and any marketing initiatives and campaigns, particularly in ensuring accuracy in the detail and final sign off
  • Undertaking weekly and monthly client booking updates and reports  
  • Setting up new travel agents on Taurus/TigerBay for access to our web site.
  • Providing sales copy and images as requested by those clients that produce their own artwork
  • Any other ad hoc duties as directed assisting Sales, Marketing, E-Commerce and SCS. Cross team duties in peak workload periods

To be considered for this role, you must:

  • Be customer focused
  • Have excellent attention to detail
  • Provide excellent customer service & have a good telephone manner
  • Have excellent organisational skills with the flexibility to meet changing priorities as the need dictates
  • Be able to assimilate a number of tasks, adhere to strict deadlines and work methodically
  • Be able to work well under pressure
  • Must have good Excel, Word and internet knowledge for an understanding of the varied reporting
  • Be able to form and sustain excellent working relationships internally and externally at a variety of levels
  • Be a team player with excellent analytical and communicational skills
  • Have the ability to work under your own initiative
  • Have a good command of English with excellent spelling and use of grammar
  • Have a good standard of maths

Staff incentives and benefits:

  • 20 days annual leave per year increasing by a day after 5-years to a maximum of 25 days
  • 8 paid Public/Bank Holidays each year
  • Contributory pension scheme (subject to auto enrolment of staff member)
  • Cycle to work scheme
  • Discounted gym membership
  • Free eye test and contribution towards VDU use only prescription
  • Interest free season ticket loan
  • Salary sacrifice Childcare voucher scheme
  • Staff discounts - Newmarket holidays (15-50% dependent on product)
  • Staff discounts - West End theatre shows, royal events and concerts etc
  • Training and development
  • Travel Zoo Voucher Deals
  • Up to 2 extra days holiday entitlement in each calendar year when travelling on a Newmarket holiday
  • Work-Life Balance/ flexible working arrangements

The hours are 37.5 per week, Monday-Friday (9.00am-5.30pm) and based at our Head Office in Wallington, Sutton.

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