Online Implementation and support manager

London, England
£35000.00 - £45000.00 per annum
24 Aug 2017
21 Sep 2017
Duncan Tingle
Job function
Full Time
Contract Type

Online implementation and Support manager - Required for this expanding TMC based in a great location in the city. They are looking for an experienced online implementation and support manager from another TMC with concur and ideally galileo knowledge. They will pay between 35/45k + benefits for the successful candidate.

Online implementation and support manager duties
-Manage the implementation of Online Booking tools for new and existing clients
-Maintain and update implementation project plans
-Provide second line support for our Online Booking Tools
-Oversee and assist the Online Support Team
-When necessary escalate support queries with suppliers
-Collate details of errors and forward to the relevant departments
-Track progress on the query and keep the client and team informed
-Provide client and agent training.
-Create and maintain support materials for our online booking solutions
-Keep up to date with new product releases and communicate to key staff and management where necessary. Share knowledge and experience
-Systematically test new client configuration/booking tools
-Assist the sales team in presentations as a subject matter specialist

Online implementation and support manager duties
-At least 3 years experience in supporting and implementing Concur and 1 or more of the following Online tools:Evolvi, Conferma, GTP/Atriis, GetThere, SABS
-An strong knowledge of Galileo and ideally one other GDS
-Understanding of webservices and xml
-Support and manage a small team
-Ability to manage multiple projects and set priorities
-A good understanding of the role of a TMC in business travel
-Excellent written and verbal communication skills

If you are interested in the above job please call Duncan on 0207 397 1287 quoting DT47480 or send your cv to

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