Customer Service Advisor

Location
Crawley, West Sussex, England
Salary
£16500.00 per annum
Posted
29 Aug 2017
Closes
26 Sep 2017
Ref
47512
Contact
Louise Fox
Hours
Full Time
Contract Type
Permanent


Customer Service Advisor - £16,500 - Crawley
This innovative insurance company based in central Crawley are looking for enthusiastic, customer service professionals to join their team as Customer Service Advisors. You will be joining a team of highly motivated, professional individuals who have a genuine desire to provide exceptional service, dealing with incoming calls from new and existing customers.

Customer Service Advisor - Role & Responsibilities:

  • Answering incoming phone calls from new & existing customers, providing relevant and factual information relating to a range of insurance products delivering excellent customer service.
  • Deal with incoming customer emails and respond to enquiries in a professional and customer friendly manner.
  • Treat customers fairly by informing them fully of the insurance options available and allowing the customer to make an informed decision.
  • Work to agreed sales targets and meet the key performance indicators required for this role.
  • Ensure all dealing with customers are FCA compliant.


Customer Service Advisor - Skills & Experience Required:

  • Experience of working in an inbound call centre environment preferred.
  • Excellent customer service skills, with previous experience of working in a customer service / sales role in an office environment.
  • Previous experience of working in insurance would be beneficial but is not essential.
  • Excellent verbal and written communication skills.
  • Ability to learn relevant industry regulatory requirements and communicate to customers as appropriate.
  • Ability to work well and stay calm working within in a busy call centre environment.


Customer Service Advisor - Additional Information:

  • Salary £16,500
  • This role is based on a 37.5 working week over a range of shifts. The office is open Monday to Friday 8 am to 8 pm & Saturdays 9 to 5.
  • Central Crawley location, easily accessible by bus and train.
  • Previous applicants have come from a background of Insurance, customer service agent, customer service agent, sales consultant.


Please apply for the role of Customer Service Advisor online or email your cv to lisa@candm.co.uk. For enquiries please call Lisa or Louise on 01737 309984.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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