Customer Service Advisor

Location
Walsall, West Midlands, England
Salary
£15000 - £16000 per annum
Posted
30 Aug 2017
Closes
27 Sep 2017
Ref
19389
Contact
Marie Heaven
Job function
Administration
Hours
Full Time
Contract Type
Permanent
Are you looking to get out of sales but stay within travel, working for a leading name in the industry? Do you enjoy resolving customer issues and can you turn a complaint into a compliment?! Do you have excellent attention to detail and experience of dealing with travel documents, amendments and admin? If you have a solid background in travel and experience of customer service, this could be just what you are looking for! A leading independent retail travel company is keen to recruit a Customer Service Advisor on a full or part-time basis for their Walsall branch. This is an exciting opportunity to join this well established travel company!

DETAILED JOB DESCRIPTION:
- Dealing with customer service, both over the phone and in person at their Walsall branch
- Taking customer complaints and responding to them both verbally and in writing
- Investigate the complaint and feedback to the customer
- Resolve the complaint and aim to get repeat business
- Dealing with related administration
- Dealing with travel documents, amendments and cancellations
- Ensuring attention to detail at all times

EXPERIENCE REQUIRED:
We are looking for someone with a travel industry background, such as a travel consultant though not essential The position is for full time. You will have previous experience of resolving customer complaints and good people skills with excellent attention to detail.

THE PACKAGE:
You will receive a competitive salary and additional benefits! This is a fantastic role within a well established, secure company with exciting expansion plans for the future!

INTERESTED?
If you are interested in this fantastic Customer Service role in Birmingham please follow the link to apply. For more information please call Lauren at Travel Trade Recruitment on 0121 450 9776 or email marie@traveltraderecruitment.co.uk


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