Customer Experience and Operations Consultant

Location
London, England
Salary
£22000.00 - £29000 per annum
Posted
31 Aug 2017
Closes
28 Sep 2017
Ref
47542
Contact
Mark Shapiro
Hours
Full Time
Contract Type
Permanent

Customer Experience and Operations Consultant required for an Adventure Tour Operator. Salary 22K - 29K. You will be the key person in the business looking after the clients' best interests, speaking with them pre and post departure and ensuring their experience is impeccable. This is relationships focussed role and very well suited to a friendly, organised travel enthusiast.

Customer Experience and Operations Consultant Responsibilities:

Providing advice and info to clients
Keeping clients abreast of any changes
Provide an impeccable service level throughout the clients experience
Liaison with suppliers
Ensure clients are well suited to travel with target demographic
Work with autonomy and the authority to treat the clients when required
Infrequent complaint handling
Develop strong relationships with all clients

Customer Experience and Operations Consultant Skills and Experience:

Travel industry experience
Exceptional Customer service skill
Must be warm and engaging
Exceptional relationship management ability
Ability to pick up systems very quickly, technical savvy is essential
Ability to work on own initiative with complete autonomy
Excellent problem solving ability and attention to detail

Salary 22K-29K
Earn commission on top of basic salary based on customer reviews
Educational Adventure travel
Free flights
Many other great perks

If you are interested in this Customer Experience and Operations Consultant please apply to this advert, send your CV to mark@candm.co.uk or call Mark on 02073971272

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk