Travel Customer Relations Agent
Travel Customer Relations Agent, London, Salary to £24k
As the Customer relations agent you will maintain the highest levels of customer service when communicating via telephone, letter or email, and delivering an exceptional customer experience at all times.
You will deal with customers, colleagues and external organisations at all levels in an efficient, professional and confident manner to assist with achieving organisational goals, handle complaints according to company procedure, with the aim of resolving these to the satisfaction of all parties whenever possible, with a strong focus on customer retention. Salary to £24k in Central London.
Travel Customer Relations Agent Responsibilities:
Taking full ownership of any pre- & post-travel enquiries and complaints, liaising with other departments, fully investigating issues etc
Responding to all escalated pre-& post travel complaints and enquiries in a pragmatic fashion
Monitoring and responding to any Social Media escalations
Assisting with complaints submitted via our regulatory bodies
The handling of correspondences sent for the attention of our Senior Management Team
Travel Customer Relations Agent Requirements
Candidates should have at least 3 years' experience in a similar role dealing with customer complaints at an escalated or supervisory level
Must be working in a customer service or administrative role.
Carry effective organisational skills and the ability to multi-task
Must possess excellent written, spelling and grammar skills
Proven ability to work under pressure
Must have proven experience of working on your own initiative to meet KPIs and personal goals.
Any work experience gained within the leisure / travel industry would be preferential but not essential.
Good all-round knowledge of European travel
A passion for Golf is also desireable!
To be considered for this fantastic role email your CV to firstname.lastname@example.org or call Nick on 02073971286
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk