Travel Reservation Supervisors

Location
Essex, England
Salary
Market Rate
Posted
01 Sep 2017
Closes
29 Sep 2017
Ref
RBA19189
Contact
Regis Banza
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Are you looking for a long term career in Sales Management? Do you have experience as a Retail Branch Manager, Assistant Manager or Sales Team Leader within the Travel Industry? An excellent opportunity has arisen to join specialist tour operator in Essex. As a Reservations Supervisor you will be working within a call center environment responsible for a team of 10 - 15 Travel Sales Consultants. If you are a sales focused, target driven travel professional who is a strong and inspiring leader with previous travel sales management experience please apply now!!

JOB BREIF:

Leading, developing and coaching a team of Travel Sales Consultants with the aim of improving their performance, profitability and conversion. This role will involve day to day management, and you will demonstrate a hands-on approach and a "lead from the front" attitude, inspiring others to deliver the end to end results.

BRANCH MANAGER JOB DESCRIPTION:

*Responsible for day to day involvement with the sales staff
*To drive sales and to proactively increase sales
*To report to the Sales Manager on a daily basis all sales related activity
*Call monitoring and email quote monitoring
*To assist in implementing new product to sales team
*To assist with driving deals and distributing them to the sales team
*To assist with any daily troubleshooting
*To distribute enquiries
*To assist the QC's
*To answer phones and reply to customers in the absence of sales agents
*To supervise the sales floor in the absence of the Sales Manager
*Authorising Shift swaps and monitoring of Lateness and sickness
*Daily sales stats/incentives communicated to sales team and updated

SKILLS REQUIRED:

*Results focused and committed to the values surrounding outstanding service through effective people management.
*Ability to multi-task, and work on own initiative making informed decisions within area of responsibility.
*Extensive experience of working at a strategic level in an inbound sales contact centre within the travel industry.
*Inspirational leader who engages employees to achieve results by being self-motivated while approaching work with a positive "can do" attitude.
*Excellent people management skills.
*A good decision maker that portrays excellent influencing skills.
*Flexibility to adapt to an ever changing environment.

PACKAGE:
The successful candidate can expect a very competitive basic salary of £21K - £24K according to experience plus fantastic performance related bonuses.

HOURS:
This position will involve working shifts and weekends

INTERESTED:
If you have the relevant skills and experience, please follow the instructions to apply now