Head of Sales/Call Centre Manager - Travel Industry

London (Greater)
£40k - 55k per year + Excellent Benefits
02 Sep 2017
30 Sep 2017
Tony Yerasimou
Job function
Full Time
Contract Type

Head of Sales/Call Centre Manager - Travel Industry

£40,000 + Bonuses (OTE £55,000)

Central London

My client is a successful direct sell tour operator specialising in long haul destinations

Due to record growth, they are recruiting for a Head of Sales/Call Centre Manager to work closely with the General Manager to performance manage the sales team to meet and exceed targets.

Head of Sales/Call Centre Manager Key Responsibilities:

On a daily basis you will be striving to ensure the department achieves their sales targets.
Coordinating the day to day running of the sales department
Ensuring the sales department is in the best position to achieve sales targets
Working with other department heads to ensure the goals of the business are met.
Striving to maximise sales performance
Ensuring sales targets are met and analyse data to identify sales opportunities
Monitoring the performance of sales staff
Providing data on staff and sales performance
Plan and direct sales team training
Monitor the achievement of sales objectives by the sales team
Being the first point of contact for product related information (flight & accommodation)
Monitoring and feeding back to staff on quality of telephone and email communication
Coordinating the training of all new and current sales staff

Head of Sales/Call Centre Manager Skills and experience:

Excellent management and communication skills
Previous experience of working in an Sales Department
Previous Managerial/Supervisor experience
Relevant product and industry knowledge
Knowledge of a GDS is desirable
Proven experience in customer relationship management
Ability to be proactive in improving the work of the department
Able to work on own initiative and take ownership for completing tasks
Professional attitude

Head of Sales/Call Centre Manager Salary and Benefits:

Salary to £40K depending on experience + bonuses OTE £55K
Holiday Concessions, pension, 20 days holiday rising to 25 per year.

If you are interested in the above Travel Head of Sales/Call Centre Manager role please send your CV to tony@newfrontiers.co.uk or call Tony on 0207 812 3820

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