IT Travel Support Specialist

South West London, London, England
£23000 - £25000 per annum
04 Sep 2017
02 Oct 2017
Charlotte Williams
Job function
Full Time
Contract Type
If you thrive off delivering excellent customer service, have experience within the travel industry and are looking for a new unique role which doesn't come around often then now is your opportunity.

As part of the Customer Support team you will help continue to deliver industry-leading customer service by supporting UK and international travel agency / tour operator customers by phone, email and remote access when they are facing problems or queries with their reservation system.

*To provide outstanding customer service to travel industry partners
*Own and manage support cases throughout their lifecycle within the company, working closely with different teams to ensure customers receive a timely response to their queries.
*Provide 1st line technical and functional support to users of the software. (Training will be provided on the system)
*Replicate and log bugs in Team Foundation Server (TFS).
*You will be expected to gain a good understanding of SQL databases, Citrix networking, customer product installations and Crystal reports to resolve issues.
*Managing your own workload against customer and internal SLA's.
*Maintaining a high level of attention to detail and accuracy is required, ensuring all parties are continually informed.
*Succeed in a fast-paced environment where no two days are the same.

*Possess a sound understanding of travel agencies/tour operators.
*Varied experience of working in the travel industry and/or providing technical support to travel agents.
*Knowledge of supporting PC's and Windows.
*Must be able to work under pressure and prioritise own tasks.
*Show confidence in dealing with internal and external customers in a polite and professional manner, especially when there is a difficult situation to deal with.
*Be comfortable working as part of the Support team whilst capable of seeing a personal task through with minimal supervision (once trained).
*Able to thrive in a small, fast moving and demanding organisation.
*Excellent written, verbal and telephone communication skills.
*Fluency in English is essential and proficiency in other languages desirable.
*Strong technical aptitude.
*Essential to be a team orientated.
*Knowledge of GDS' is desirable.
*Bachelor's degree highly desirable.

The successful candidate will receive a competitive salary up to £25,000
Excellent working hours on a varying two shift pattern between 8.00AM to 5.15PM.
Small and friendly working environment

Click to apply, call or Email
0203 887 9444 /

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