Travel Sales & Customer Service Agent

Warrington, Cheshire, England
£17000 per annum + Uncapped Monthly Commission
05 Sep 2017
03 Oct 2017
Sunny Kersyte
Job function
Full Time
Contract Type

Travel Sales & Customer Service Agent


£17,000 Plus Uncapped Monthly Commission

Excellent Company & Travel Benefits including Travel Discounts & Incentives

This is an exciting opportunity if you have travel industry experience or have a passion for travel with a proven sales and customer service record and are looking to establish a career in the travel industry!

A very well established and highly successful travel company are looking for Travel Sales & Customer Service Agents who are enthusiastic about travel, providing the best customer service possible with the ability to build rapport and sell travel products.

In return you will receive:

A competitive salary plus uncapped monthly commission

Onsite free car parking

Free Travel Insurance

Excellent travel industry discounts including flights, hotels, international rail & cruises

25 days annual leave rising to 29 days depending on length of service, plus 2 days charity leave

Company contributed pension

Private medical health care

Key role responsibilities:

  • Answer inbound calls from customers who want to book travel adding value where possible
  • Offer exceptional customer service, which exceeds all customers expectations
  • Meet and exceed individual and team KPI's
  • Promote travel opportunities through the use of personal travel experiences and training
  • Attend initial multi skilling training and ongoing training sessions to improve product knowledge and system ability

Key personal capabilities:

  • Proven ability of delivering excellent customer service
  • Passionate and interested in travel - previous travel industry experience an advantage although all training will be provided
  • Excellent telephone manner and proven ability to build rapport with customers with the ability to sell
  • Excellent attention to detail
  • Proven ability to meet and exceed multiple targets through individual performance
  • Ambitious, motivated and driven to succeed
  • A strong team player who enjoys a challenge, and able to work under own initiative
  • Basic level of computer literacy required

Hours: (please do not apply if you cannot commit to the hours below)

Working 37.5 hours a week on a 7 day roster Monday-Sunday with varied shift patterns between the hours of 8:30am-9pm.

Please note this role requires a start date for a 6 week training course beginning 8th October. No holidays are allowed during the training course. Do not apply if you cannot start on this date.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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