Customer Service Executive

Location
London, England
Salary
£27000 - £30000 per annum
Posted
06 Sep 2017
Closes
04 Oct 2017
Ref
19133
Contact
Helen Newton
Hours
Full Time
Contract Type
Permanent
Customer Service Executive
An opportunity has arisen for an individual who is genuinely passionate about service to join the team. The successful candidate will be responsible for responding in an appropriate and timely manner to customer communication , mostly post - travel , and have an ability to create positive outcomes for both the client and the company.
Job Description
*The client's experience is at the heart of everything we do and really listening to their feedback at every stage of their contact with us is vital to our on-going success .
* The Customer Service Executive will play a key role in responding to feedback received by telephone , email and via customer service questionnaires , and work with our overseas teams to pit matters right for the future.
* Reputation management via online reviews is an important facet of the role and the ability to react quickly to mitigate any negative impact on the business is critical.
*Whether you are talking with a client post- holiday , responding to feedback on our questionnaire or creating a response to a social media comment , your focus is to restore the client's faith in the company and leave them with a positive lasting impression of our company.
* A genuine desire to provide exceptional service , experience of successfully resolving customer complaints and a confident telephone manner are pre-requisites.
Experience Required
*Experience of successfully resolving customer complaints
*First class language skills , both written and verbal essential
*Confident and professional telephone manner
*Strong organisational abilities with impeccable attention to detail
*Ability to work quickly and accurately in a fast-paced environment
*Flexibility , commitment and dedication
*Natural empathy
*Ability to relate to different personalities to achieve positive outcomes
*Resilient
The Package
*An attractive salary of £27k - £30k negotiable depending on experience
Interested
Click Apply , or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 0203 887 9444