On Board Cruise Consultant

Location
London, England
Salary
Market Rate
Posted
07 Sep 2017
Closes
05 Oct 2017
Ref
19245
Contact
Helen Newton
Sector
Cruise
Job function
Sales
Hours
Full Time
Contract Type
Permanent
On Board Cruise Consultant
The position of the On Board Cruise Consultant is responsible for selling future Cruises and related shore side products and services to guests on-board
Job Description
*Maximise all opportunities in the process of closing a sale and exercise upsell opportunities throughout the life of the on-board guest relationship.
*Effectively prepare and present the guests power point documents (accordingly with marketing guideline)of (Company , destinations , ships , etc) to maximise sales generation
*Assist with providing guests with details on future itineraries for all ships within the portfolio
*Ensure accuracy in quoting guests on future cruise bookings , ensure collection of relevant payments (deposit or final means of credit card) , ensure accurate invoices are issued to guests for their future bookings
*Ensure presence at desk for the assigned desk hours
*Host guest events, as required, such as cocktail parties and dinners and leverage them for selling opportunities.
*Maintain accurate records of on-board guests, utilising company-supported technology tools and processes
*Meet and greet on embark/debark
*Assist with organising and hosting of Welcome , Farewell , First Time and Cocktail receptions
*Produce voyage highlights and explanation/detail of bookings made
*All administration functions relating to sending out invites for cocktail receptions etc.
Experience Required
*Proven experience in sales activities (B2C) in the travel or hospitality industry or other industries with complex / sophisticated products (e.g luxury industries)
*Excellent impersonal skills and ability to deal with clients and prospects
*Strong leadership , management and organizational skills
*Ambitious, motivated and strongly result orientated
*Positive attitude, personable and team player
*Proven ability to achieve results and work well under pressure
*Knowledge of Microsoft Office (Outlook , Excel , Word , PowerPoint) and CRM tools
The Package
*A competitive salary plus commission working on board an award winning Cruise Ship
Interested
*If you would like to apply please click APPLY or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 0203 887 9444


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