Development and Training Coordinator

Location
Manchester, Greater Manchester, England
Salary
£19000 - £25000 per annum + Company Benefits
Posted
11 Sep 2017
Closes
09 Oct 2017
Ref
19238GTH
Contact
Gemma Thelwell
Hours
Full Time
Contract Type
Permanent
Award-winning specialist Travel Company are seeking a successful development and training coordinator to join their team. You will be responsible for preparing, monitoring, evaluating all aspects of training activities. You will be results orientated and have experience of delivering 5* customer service. You will have at least 3 years' experience in a similar role.

Job Description:
*To prepare, monitor and evaluate and document all training activities for all company operations.
*Develop course objectives and course materials for training sessions, ensuring key target areas are met and achieved.
*Mapping and documentation of all operational areas updating when required.
*Ensure all training programs are delivered to a high standard.
*Design and develop tools necessary for assessment.
*Liaise with IT to ensure the knowledge databases are fully integrated with the company's technology and information system
*Have a full understanding of each product prior to launch to ensure that information is rolled out to relevant departments through training initiatives
*Quality is key for the 5 star organisation, this must be factored into all training provisions.
*Responsible for the upkeep of a one stop shop intranet to enable all staff can develop and have access to up to date business information.

Experience Required:
*Demonstrated ability to develop, implement, monitor and report on learning and development initiatives.
*Minimum of 3 years training experience delivering 5 star customer service in a high performance contact centre.
*Demonstrated experience in the application of best practice training techniques and methodologies.
*Ability to prioritise workload.
*Strong sense of initiative.
*Highly develop interpersonal skills, organisational skills and a customer focused approach.

The Package:
*Competitive salary depending on experience.
*Fabulous holiday benefits (discounts)
*Contributory Pension
*Great working environment

Interested?
Please follow the instructions to apply, attaching your CV. For further questions, please contact Gemma on 0161 9236120 or email gemma@traveltraderecruitment.co.uk

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