Travel Specialist

London, England
£25000 - £28000 per annum
11 Sep 2017
09 Oct 2017
Helen Newton
Job function
Full Time
Contract Type
Travel Specialist
A fantastic opportunity for a Travel Specialist . In the role of the Travel Specialist , you will be responsible for delivering an exceptional sales service to our valued customers and ensuring all set targets are achieved through meeting specified KPI's . You will report to the Sales and Pre-Departure Manager for your day to day duties.
Job Description
*Team revenue and personal KPI accountability , including NPS , response time , accuracy and compliance
*Deliver improved sales and satisfaction results from customers
*Be a part of growing the Sales Team's efficiency and value to the company
*Follow clear and defined processes along entire customer journey
*Constantly focus on customer service standards to ensure customer retention
*Focus on self-development through educational trips and research , to maximise product knowledge
*Recognise and celebrate team success and encourage regular feedback at all levels
*Work with the business to exploit new development opportunities
*Develop strong working relationships across the business, notably with product , marketing , commercial and operations
*Highlight commercial risks and respond / react to commercial issues quickly , liaising with the business and escalating where appropriate
Experience Required
*Proven track record in targeted sales environment
*Ability to work under a high level of pressure and set deadlines
*Ability to forge and maintain strong working relationships both internally and externally
*Strong commercial acumen
*Highly flexible and resilient , ability to bounce back from setback and focus on the end result
*Excellent verbal and written communicator
*Passport and the ability to travel abroad when business requires it of you.
*Travel and Tourism qualified ( desirable)
*Second language Spanish , French or Italian preferred (desirable)
The Package
A basic salary of £25k for first 6 months rising to £28k and then bonuses will kick in based on reaching targets/KPIs plus company educational visits.
*If you would like to apply please click on APPLY or send your CV to or call Helen on 0203 887 9444