Reservations Administrator

London, England
£20000 - £22000 per annum
13 Sep 2017
11 Oct 2017
Helen Newton
Job function
Full Time
Contract Type
Reservations Administrator
You will be responsible for processing client bookings and dispatching pre and post tour documentation within required deadlines .As part of the reservations administration team , the role of the Reservations Administrator is to carry out a variety of administrative tasks and assist in the smooth running of the department in order to ensure that work is completed accurately in a timely manner. Additionally the res admin depart has responsibility for overseeing the smooth running of the reception area including meeting and greeting clients and visitors to the office.
Job Description
*Meeting & Greeting Visitors
*Processing booking forms on CRS
*Checking and sending out confirmation and revised invoices
*Processing of incoming client mail eg insurance details , doctor'
*Preparation and dispatch of : PDIs and Final Documents ; Operational Changes ; Flight Schedule Change Letters ; Flight Confirmation Letters
*Checking of flight e-tickets
*Ordering and maintenance of visa packs
*Processing and sending USB logs
*Making up flight ticket wallets
*Booking couriers
*Providing refreshments for guests attending meetings and subsequent clearing (including operation of dishwasher)
*Opening and lock-up of all office grills
*Morning and afternoon post runs
Experience Required
*Minimum of 1 year travel industry experience (cruise or tour operator preferred)
*Diploma/degree in travel and tourism preferred
*GCSE passes (or equivalent) in English & Maths are essential
*IT literate with a good working knowledge of MS Office and CRS
*Strong ability to multitask and prioritise workload
*Able to respond quickly and accurately to enquiries/changing priorities
*Accuracy and working to deadlines are fundamental to the role
*Excellent oral and written communication skills
*Enthusiastic, reliable, self motivated team player
*Confident, warm and friendly approach to clients and visitors
The Package
*A basic salary of £20k - £22k depending on experience , Monday - Friday working hours.
*If you would like to apply click APPLY or email your CV to or call Helen on 0203 887 9444