Aftersales Consultant

Location
London, England
Salary
£23000 per annum
Posted
13 Sep 2017
Closes
11 Oct 2017
Ref
19454
Contact
Helen Newton
Hours
Full Time
Contract Type
Permanent
After-sales Consultant
You will be responsible for administering a programme of tours and cruises from confirmation of booking through to departure. The focus of this role is on delivering accurate manifests and documentation to deadlines, whilst with providing excellent customer service.
Job Description
*Acquisition and maintenance of in depth product knowledge of our tour programme and general knowledge of all other products on sale
*Answering client or agent queries regarding tours in a timely manner.
*Assisting clients with changes and amendments to their bookings.
*Ensuring that any special requests (I.e., dietary, wheelchair assistance, etc.) are accommodated where possible.
*Creating manifests, transfers and hotel rooming lists and providing those to Product Managers, suppliers and field staff.
*Advising airport representatives of late changes to passenger bookings
*Producing confirmation invoices
*Accurate and timely dispatch of pre departure information and final documentation
*As a back up to the sales department in busier periods, selling directly to the public and via travel agents over the telephone or dealing with clients face to face in the office. Cross selling on to other products if the required holiday is not available or suitable.
*As a back up to the sales department in busier periods, liaising with flight department re upgrade and ad hoc flight requests.
Experience Required
*Minimum of 2 year travel industry experience
*Strong administration skills
*Accuracy and working to deadlines are fundamental to the role
*Able to prioritise and organise workload independently
*Strong ability to multitask independently
*Excellent communication skills with both spoken and written English equivalent
*Patient and empathetic telephone manner when dealing with clients
*Able to respond quickly and accurately to enquiries / changing priorities
*Keen eye for detail in order to produce detailed , accurate and professionally presented documentation
*Enthusiastic, reliable, self-motivated team player
*Awareness of current affairs both domestic and international
*Working knowledge of MS Office and CRS are essential
*GCSE passes (or equivalent) in English & Maths are essential
*Diploma / degree in travel and tourism preferred
*Knowledge of Galileo preferred
The Package
*Salary - Competitive depending on qualifications and experience
Interested
*If you would like to apply for the role click APPLY or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 0203 887 9444

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