Balkan Holidays are the number one specialist tour operator to the Balkan region with 51 years of experience. Our charter flight operation provides the highest volume and the most varied product offering to this beautiful part of Europe.
To help us with our exciting growth plans we have a vacancy for a reservations consultant in our central London office.
Key Accountabilities & Responsibilities
Convert enquiries into sales, giving a high level of service, matching products and service to the customer needs .
Respond to holiday booking enquiries received from direct customers and travel agents.
Provide excellent levels of service and resolve all enquiries at first point of contact where possible.
Execute booking & amendment accuracy, ensuring the customer is made aware of any relevant information that may impact their holiday experience.
Develop and increase knowledge of products through training, self-development and attending educational as required.
Key Skills required
Travel or Call Centre experience
Excellent customer service and communication skills Self-motivated and able to work under pressure PC Literate Highly sales motivated Excellent communication skills Strong customer focus striving to exceed customer expectations Highly numerate with an excellent attention to detail Ability to work fully flexible shift patterns, supporting; events, weekends, bank holidays"
We offer a competitive salary dependent on experience plus benefits such as a contributory pension scheme, travel concessions and additional annual bonus based on company’s annual performance. Plus you’ll have the opportunity to work with some outstanding people in a fun and thriving environment. In the first instance, please email your CV and a covering letter by clicking "Apply Now"