Incoming Travel Operations Manager (Spanish speaking)

Location
South West London, London, England
Salary
Market Rate
Posted
14 Sep 2017
Closes
12 Oct 2017
Ref
19444CW
Contact
Charlotte Williams
Hours
Full Time
Contract Type
Permanent
This very successful incoming travel company specialising in group travel to the UK from Europe is seeking an experienced Spanish-speaking Manager to supervise the group operations team.


SUMMARY OF ROLE:
* To build relationships and maintain a great working relationship with your clients.
* Checking group itineraries (timings, routes, stops etc)
* Quality control with suppliers - support on quality control issues that arise. Major quality control issues to be identified and reported to the Operations Manager for further action and reporting.
* To deal with all operational aspects of tours
* Manage a team, to oversee an operational supervisor / manager
* To build relationships with all suppliers and ensure that you have excellent knowledge of any services that are offered.
* To assume all responsibility for your clients pending and confirmed groups.
* To assume responsibility for the members of your team and ensure that they are meeting and exceeding targets.
* To run regular reports and update your staff accordingly
* To work with the sales team and ensure that special offers go out regularly at the correct times
* Book all services within the required timeframe and budgets thus ensuring an efficient and profitable service


KEY SKILLS REQUIRED:
* Fluency in English and Spanish is essential
* A minimum of three years' experience in an inbound operator in a groups role.
* Excellent knowledge of the UK as a destination
* Ability to research events, incentive, conference market
* Ability to work as part of a team and independently when required.
* Proven experience of preparing quotes and operating groups.
* Ability to manage people
* Ability to build relationships


THE PACKAGE
A very competitive salary for the right candidate and opportunity for personal and professional development.


APPLY
Call: 0203 887 9444
Email: charlotte@traveltraderecruitment.co.uk
Click: "apply now"

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