European Product Specialist - School trips

West Sussex, England
£17000 per annum
15 Sep 2017
13 Oct 2017
19485: ESA
Emily Savage
Job function
Full Time
Contract Type

*Building relationships with Customers to ensure effective communications and excellent customer service at all times.
*Having a full understanding of your product to assist the party leader in planning a well-organised planned itinerary.
*Managing all aspects of pre, mid and post travel administration for your groups.
*Responsible for handling complaints effectively within Equity standards
*Be available and recognise the seasonality of the role in being flexible to days and hours
*Ensure knowledge of destination / products / brand speciality is continually updated, refreshed and enhanced where necessary.
*Ensuring effective, regular communication with the Sales teams. Dealing with queries or issues and feedback provided as required to address any underlying issues.
*Responsible for assisting sales teams with sales when required and meeting targets.

*Proven experience in driving forward Customer Service
*Excellent communication skills and the ability to demonstrate flexibility in liaising with customers, colleagues and management.
*Ability to work efficiently in a high demand, team oriented, and fast-paced environment
*Ability to work under own initiative as well as part of a cross-functional team
*Ability and confidence in dealing with customer complaints and problem solving
*Excellent written and verbal communication skills
*Good working understanding of office IT products including MS Word, MS Excel, MS Outlook and MS PowerPoint

*Monday to Friday 9-5
*Fantastic benefits
*Good basic plus commission
If you have the relevant experience required for this role and wish to apply for this position, please follow the instructions to apply or email and attach your CV to

**Please note only successful candidates will be contacted.

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