European Product Specialist - School trips

Location
West Sussex, England
Salary
£17000 per annum
Posted
15 Sep 2017
Closes
13 Oct 2017
Ref
19485: ESA
Contact
Emily Savage
Job function
Sales
Hours
Full Time
Contract Type
Permanent
JOB DESCRIPTION:

*Building relationships with Customers to ensure effective communications and excellent customer service at all times.
*Having a full understanding of your product to assist the party leader in planning a well-organised planned itinerary.
*Managing all aspects of pre, mid and post travel administration for your groups.
*Responsible for handling complaints effectively within Equity standards
*Be available and recognise the seasonality of the role in being flexible to days and hours
*Ensure knowledge of destination / products / brand speciality is continually updated, refreshed and enhanced where necessary.
*Ensuring effective, regular communication with the Sales teams. Dealing with queries or issues and feedback provided as required to address any underlying issues.
*Responsible for assisting sales teams with sales when required and meeting targets.
EXPERIENCE REQUIRED:

*Proven experience in driving forward Customer Service
*Excellent communication skills and the ability to demonstrate flexibility in liaising with customers, colleagues and management.
*Ability to work efficiently in a high demand, team oriented, and fast-paced environment
*Ability to work under own initiative as well as part of a cross-functional team
*Ability and confidence in dealing with customer complaints and problem solving
*Excellent written and verbal communication skills
*Good working understanding of office IT products including MS Word, MS Excel, MS Outlook and MS PowerPoint
THE PACKAGE:

*Monday to Friday 9-5
*Fantastic benefits
*Good basic plus commission
INTERESTED?
If you have the relevant experience required for this role and wish to apply for this position, please follow the instructions to apply or email and attach your CV to emily@traveltraderecruitment.co.uk

**Please note only successful candidates will be contacted.

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