Sales and Product Manager - USA & Canada

London, England
£25000 - £35000 per annum
15 Sep 2017
22 Sep 2017
Michael Ruggiero
Job function
Full Time
Contract Type
This dynamic and successful luxury travel company is seeking a passionate and driven sales & product manager for their busy USA & Canada holiday team.

Selected Job Responsibilities:

*Responsible for managing enquiry's generated by the website, walk in's for both UK and international offices, repeats and referrals and responding to the enquiry in a timely and effective manner.
*Ensuring that all potential clients are offered bespoke and exciting tailor made itinerary's to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.
*Responsible for managing the whole client experience from initial enquiry to when your clients return home.
*Expected to achieve monthly sales and kpi targets
*Be prepared to cover other areas should the area expert be out of the office and always offer high levels of service to colleague's clients.
*Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre booking of spa treatments and dinner reservations and once your client has returned.
*Expected to deliver Sales across the Company's product range, meeting & exceeding Sales and Margin and KPI targets set on a monthly & quarterly basis.
*Use first-hand knowledge of your areas to assist with the development of the destination and to foster strong relationships with existing and new suppliers.
*Responsible for management of the customer experience for their own sales, jointly with the Sales and Product Manager where appropriate.
*Expected to work continuously to identify improvements in Company processes.
*Support the Head of Product as and when required
*Responsible for the continued development of the USA & Canada product through the website and other distribution channels.
*Contract new properties as required in keeping with company strategy
*Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority.
*Directly responsible for the contracting of FIT rates, value adds and exclusive offers for your region.
*Highlight potential revenue generation with key suppliers through sponsored e-shots and targeted over rides with key hotel providers.
*Responsible for recognising market trends, new destinations and sourcing new suppliers who can provide exclusive "experiential" tailor made trips.
*Champion USA & Canada within the marketing department to ensure that product featured on the website is driving quotations through e-shots and all social media platforms.
*Responsible for training and continual development of other USA & Canada specialists when required.
*Responsible for management of the customer experience for this product.
*Quality manage the accommodation selection and where appropriate visit or arrange quality checks
*Assist with the design, content sourcing, copywriting and production of all sales materials both print and electronic.
*Manage and maintain the company's product content and image library.
*Help to maintain and update the company web site ensuring that all product and pricing is loaded accurately.
*Take responsibility for product pricing and margin management to ensure sales targets and profit budgets are achieved.
*Support the Head of Product as and when required
*Coordinate training and familiarisations for the company's sales force and if appropriate for 3rd party distribution offering on-going product and destination knowledge support.
*Provide assistance in organising and operating marketing and promotional activities, where appropriate providing representation at events.
*Attendance at product and marketing events as required.

The Package:
The successful candidate can expect a very competitive salary of £25-32k depending on experience.

If you meet the requirements and have the necessary experience and knowledge please submit your CV by applying online.

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