Sales and Product Manager - USA & Canada

Location
London, England
Salary
£25000 - £35000 per annum
Posted
15 Sep 2017
Closes
22 Sep 2017
Ref
19411MR
Contact
Michael Ruggiero
Job function
Product
Hours
Full Time
Contract Type
Permanent
This dynamic and successful luxury travel company is seeking a passionate and driven sales & product manager for their busy USA & Canada holiday team.

Selected Job Responsibilities:

*Responsible for managing enquiry's generated by the website, walk in's for both UK and international offices, repeats and referrals and responding to the enquiry in a timely and effective manner.
*Ensuring that all potential clients are offered bespoke and exciting tailor made itinerary's to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.
*Responsible for managing the whole client experience from initial enquiry to when your clients return home.
*Expected to achieve monthly sales and kpi targets
*Be prepared to cover other areas should the area expert be out of the office and always offer high levels of service to colleague's clients.
*Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre booking of spa treatments and dinner reservations and once your client has returned.
*Expected to deliver Sales across the Company's product range, meeting & exceeding Sales and Margin and KPI targets set on a monthly & quarterly basis.
*Use first-hand knowledge of your areas to assist with the development of the destination and to foster strong relationships with existing and new suppliers.
*Responsible for management of the customer experience for their own sales, jointly with the Sales and Product Manager where appropriate.
*Expected to work continuously to identify improvements in Company processes.
*Support the Head of Product as and when required
*Responsible for the continued development of the USA & Canada product through the website and other distribution channels.
*Contract new properties as required in keeping with company strategy
*Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority.
*Directly responsible for the contracting of FIT rates, value adds and exclusive offers for your region.
*Highlight potential revenue generation with key suppliers through sponsored e-shots and targeted over rides with key hotel providers.
*Responsible for recognising market trends, new destinations and sourcing new suppliers who can provide exclusive "experiential" tailor made trips.
*Champion USA & Canada within the marketing department to ensure that product featured on the website is driving quotations through e-shots and all social media platforms.
*Responsible for training and continual development of other USA & Canada specialists when required.
*Responsible for management of the customer experience for this product.
*Quality manage the accommodation selection and where appropriate visit or arrange quality checks
*Assist with the design, content sourcing, copywriting and production of all sales materials both print and electronic.
*Manage and maintain the company's product content and image library.
*Help to maintain and update the company web site ensuring that all product and pricing is loaded accurately.
*Take responsibility for product pricing and margin management to ensure sales targets and profit budgets are achieved.
*Support the Head of Product as and when required
*Coordinate training and familiarisations for the company's sales force and if appropriate for 3rd party distribution offering on-going product and destination knowledge support.
*Provide assistance in organising and operating marketing and promotional activities, where appropriate providing representation at events.
*Attendance at product and marketing events as required.

The Package:
The successful candidate can expect a very competitive salary of £25-32k depending on experience.

If you meet the requirements and have the necessary experience and knowledge please submit your CV by applying online.