Customer Services Executive - Travel Industry
Customer Services Executive – Travel Industry
South East/Central London
My client is a leading travel company specialising in both leisure and corporate travel.
They are seeking experienced customer service executive with travel industry experience.
The role is fast paced and candidates must have good written and communication skills.
Customer Services Executive Responsibilities and duties:
Handle all customer correspondence/queries regarding the ground arrangements we offer for sale such as hotel, villa, tours, transfers, etc.
Handle difficult clients proactively and to seek appropriate resolutions with guidelines as permitted by the Head of Legal.
To investigate and respond by telephone, email or by letter on the standard or query relating to the hotel accommodation, attraction tickets, guided and private tours and or transfers.
To liaise with the hotel and ground contracting teams either to establish fact or to obtain comments from the hotel or third party supplier in order to issue responses to clients.
To ensure information or supplier responses are received and letters drafted within a reasonable time frame and to manage these enquiries within a 14 or 28 day ABTA deadline.
To liaise with in-house travel managers on how information was provided to client either at time of booking or at any other time. Also to assist travel managers with advice on how to deal with the client if that is how the situation is progressing.
Customer Services Executive Skills and Experience Required:
Good written and verbal communication essential.
Customer Service experience essential – within travel industry so familiar with ABTA / ATOL guidelines etc
Good at working under pressure.
Good working on own as well, managing time scales and within a CS small team
Customer Services Executive Salary and Benefits:
Base salary of £19,500
20 days holiday
To apply for the Customer Services Executive, please email your CV to email@example.com or contact me on 0207 812 3820 for additional information