Customer Service Manager
2 days left
- Contract Type
Customer Service Manager - West Sussex - £Excellent
This exciting new role is working for a fast growing travel business who need a Customer Service Manager to run a large team of agents. You will be shaping this team and ensure that the customer experience differentiates this business from its competition.It is a truly special opportunity to join one of the fastest growing travel companies in the UK.
Customer Service Manager - Features:-
- Working with a fresh, ambitious team you will have a really exciting challenge ahead of you where you will have plenty of input into the Customer Experience
- You will be responsible for the day to day running of the entire Customer Service team operating in a call centre environment
- You will have several Team Managers reporting directly into you
- You will co-ordinate all recruitment, coaching and development of the team
Customer Service Manager - Skills Required:-
It is essential that you have come from a customer service management background - ideally where you have managed over 20 people and ideally you will have managed team managers/supervisors.
- Preferably you will have come from a travel industry background having managed a call centre
- Experience of ACD/VR Technology would be a preference
- You must be entirely focused on the customer experience with excellent communication skills and a real desire for your team to succeed.
Perhaps you are currently working as a Customer Service Manager or Call Centre Manager.
For more information about this unique Customer Service Management role please call Sarah on 01737 309980 or apply with your cv.
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk
Apply for Customer Service Manager
Already uploaded your CV? Sign in to apply instantly