Customer Service Advisors – Head Office in Manchester
We are seeking to appoint confident and engaging customer service experts who will handle incoming calls and emails from customers who have questions or want to make changes after they have made a reservation. We are looking for talented travel professionals (2 years retail experience of tour operators, cruise and dynamic packaging) with great technical skills to process booking administration and ensure the accurate and timely dispatch of tickets and documentation. You will also be skilled to positively respond to and resolve customer issues/concerns that arise (pre and post travel) and promote additional services to enhance customer travel plans. Language speakers are welcomed – specifically Spanish and other European languages to this team.
We offer full time positions, a very competitive salary, permanent contracts and great working hours: Monday to Friday 9am - 6pm, Saturdays 9-5 and potentially during the busy periods Sundays 10-4 on a rota basis. (please do not apply if you are unable to work these shifts). Bank Holidays are by arrangement.
If you are interested in finding out more about these exciting opportunities, then please email your CV and a covering letter telling us why we should consider your application by clicking "Apply Now"
PLEASE NOTE THAT DUE TO THE HIGH VOLUME OF APPLICATIONS ANTICIPATED, ONLY SUCCESSFUL CANDIDATES WHO MEET THE REQUIRED CRITERIA ABOVE WILL BE CONTACTED.