Customer Relations Assistant

4 days left

Location
Essex, England
Salary
Market Rate
Posted
29 Sep 2017
Closes
27 Oct 2017
Ref
189570RB
Contact
Regis Banza
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Do you have experience in dealing with customer complaints? My client is a successful travel company based in Essex who is seeking a Customer Relations Executive, with excellent letter writing skills to investigate and respond to customer complaints. This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits and career progression.

BREIF:
The sole purpose of the Customer Relations Executive is to ensure that the customer relations team provide a good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.

JOB DESCRIPTION:
*Dealing with complaints from customers pre and post departure, over the phone by email and by letter
*Logging the compliant and sending out an initial response to acknowledge the complaint
*Investigating the complaint by liaising with suppliers
*Responding and evaluating the complaint, offering compensation where necessary
*Ensuring all complaints are dealt with in accordance to ABTA code of conduct

EXPERIENCE REQUIRED:
*A strong background within customer relations
*Must have excellent writing skills from a customer service environment
*Previous travel experience and Knowledge of ABTA's code of conduct is an advantage
*Ability to work under pressure, use your own initiative and to deadlines
*Must be able to work calmly and rationally with difficult customers

THE PACKAGE:
An attractive salary package of £18k - £20k depending on experience. This is a fantastic opportunity to work for an established and ambitious travel company.

HOURS:
Monday - Friday; 9.00 to 17.30hrs

INTERESTED:
If you have the suitable skills and experience for the role, please follow the instructions to apply now.





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