French Speaking Travel Groups Manager- Edinburgh

6 days left

Edinburgh, Scotland
£28000 - £300000 per annum
30 Sep 2017
28 Oct 2017
Christine Wilkins
Job function
Full Time
Contract Type
French Speaking Travel Groups Manager- Edinburgh. Are you fluent in speaking French? Have you Travel industry experience and experienced in managing a team? You will be mentoring the French Speaking team in respect of all group bookings operated by this travel company.

Due to this growth-led expansion of by client, there recruiting for a French Speaking Travel Groups Manager to manage the Customer Care team for the French markets, but also ensure customer service delivery for the other markets.

Duties include;
- Responsibility for the management of the Customer Care function with respect principally but not exclusively to all French speaking markets and continued mentoring of the French- speaking team
- Directly responsibility for customer care handling of key specific accounts as directed by the Director
- To undertake to be the first point of escalation for Customer Care Executive for advice on day to day issues.
- Manage the activities of all staff assigned to the French- Speaking area and interns in the Groups Department, including regular meetings
- Support Customer Care team as required and as Directed by the Director.
- Development of relationships with oversea clients

You will need to be fluent in speaking French and English, with good knowledge of the UK wide tourism industry products.

You will be offered an excellent basic salary up to £30,000. Working 37.5 hours a week
Please call Christine at Travel Trade on 0141 248 5222 or email me your CV

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