Travel Supervisor

Cardiff, Wales
£18000.00 - £25000.00 per annum
02 Oct 2017
30 Oct 2017
Nick Smith
Job function
Full Time
Contract Type

Travel Supervisor, Cardiff, Salary to £25k
An award winning niche travel company are looking for an experienced Travel Supervisor to join their friendly team in Cardiff city centre. You will be working with a team ski destination specialist, that has built its reputation on putting customers first and really cares about the quality of services provided.
The company are launching a brand new online travel agency alongside their existing brand and are looking for an experienced travel supervisor to come on board manage the product, develop marketing campaigns and team. This will be a hands on role and will have the opportunity to make a real difference to the business. Salary to £25k and ski experience not necessary!

Travel Supervisor Responsibilities:
The creation and conversion to sale of package holiday products
Assists with marketing the product and brand
To embrace the ski product and become an expert in the options available to clients
Manage relationships with an existing loyal customer base
To make the most of every single genuine 'sales enquiry' received
To ensure the product sold to our clients and the supporting information
Confidently communicate with clients mainly via e-mail and over the phone.
Demonstrating a total commitment to customer service at every stage.
Check supplier invoices and manage long-standing supplier relations.
To stay up to date with travel industry regulations and protocol.

Travel Supervisor Requirements:
A strong knowledge of travel agency operations and holiday booking processes, including both tour operator packages and tailor made products.
An energetic, can-do attitude with a desire to progress yourself individually
A fast learner who's happy to take initiative and ownership over own workload.
Good financial acumen with the ability to manage profit margins and cost control.
Natural organiser, ability to multi-task with high attention to detail.
Passionate about customer service and goes above and beyond for customers.
Ability to work calmly under pressure and effectively resolve issues.
A solid understanding of ski product would be beneficial

To be considered please email your CV to or call Nick on 02073971286

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit