Travel Agency Manager

Location
Cardiff, Wales
Salary
£22000 - £25000 per annum + Performance related bonus
Posted
02 Oct 2017
Closes
30 Oct 2017
Ref
19559DV9
Contact
Dave Vaughan
Hours
Full Time
Contract Type
Permanent
Are you an experienced Travel Agency Manager looking for a new challenge in the Cardiff area? Are you enthusiastic and driven to succeed? My client is an expanding award winning specialist company looking to employ a dedicated and hard-working Travel Manager. You will be required to put your customers first and show a high level of customer service. This role requires a candidate with an open mind who is willing to develop their team over the long-term and happy to get involved still with making bookings. The lucky candidate will be working in a lovely office environment and be able to earn a competitive salary.

JOB DUTIES:
* Be a hands on travel manager happy to develop and build your team
* Sale of package holiday products, including both dynamically packaged and tour operator products.
* Keep in touch with product developments and gain an expert inside knowledge of local hotels, flights and transfer options
* Involve yourself in destination training and resort visits
* Attract and engaging new clients.
* Manage relationships with an existing loyal customer base
* To make the most of every single genuine 'sales enquiry' received
* Effectively to maximise revenue and profit.
* Ensure the product sold to our clients and the supporting information is to the highest standard.
* Communicate with clients via e-mail and over the phone.
* Demonstrate total commitment to customer service at every stage
* Ensure all clients return home having had a trip which exceeds their expectations
* Continually strive to maintain a strong reputation for repeat business and client recommendations.
* Manage long-standing supplier relations.
* Keep up to date with travel industry regulations and protocol.
* Embrace the companies ski product and become an expert in the options available to clients including lift passes, ski school and equipment hire

EXPERIENCE REQUIRED:
* Travel industry professional with experience of travel management
* Strong knowledge of travel agency operations and holiday booking processes
* Both tour operator packages and tailor made products.
* An energetic, can-do attitude with a desire to progress yourself individually as well as the business.
* A fast learner who's happy to take initiative
* Good financial acumen with the ability to manage profit margins and cost control.
* Natural organiser, ability to multi-task with high attention to detail.
* Passionate about customer service.
* Able to work calmly under pressure
* Experience of TARSC would be very beneficial for this role

PACKAGE:
My client is offering a competitive salary in the region of £22-25k plus a performance related bonus.

TO APPLY:
Please send your CV to dave@traveltraderecruitment.co.uk or follow the link TO APPLY - For further information please call Dave Vaughan at Travel Trade Recruitment on 0121 450 9776.

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