Flights and Ticketing Specialist

Location
London, England
Salary
£29000 per annum
Posted
05 Oct 2017
Closes
02 Nov 2017
Ref
19577
Contact
Helen Newton
Hours
Full Time
Contract Type
Permanent
Flights and Ticketing Specialist
To actively support the group sales teams with queries and training requests on a daily basis alongside assisting with all aspects of ticketing including air issues and refunds, ticketing exchanges, ADM investigation and airline contract where necessary.
Job Description
*To actively provide support to our sales team on a daily basis
*Work alongside Sales Managers and Head of Sales Operations to ensure all sales teams receive regular feedback and training
*Accurate issuance of air tickets using the GDS
*To be fully conversant with all aspects of the GDS and keep up to date with IATA developments
*Fare calculation and re-issue air exchange tickets
*To be fully conversant with all ticketing duties including airline contracts, CAT35 fares and procedures
*Maximise revenue and margin opportunities by issuing the best possible option for our guests and recovering monies wherever possible e.g. tax refunds
*Assist with all aspects of allocation bookings when required
*Investigation of Agency Debit Memos
*Continually seek new ideas and suggestions to improving processes
*Ability to thrive in a fast-paced environment and work well within a busy team
*Being on the emergency phone call rota and taking emergency calls out of hours as and when needed
Experience Required
*Ensure that all Travel Consultants are confident with the GDS and to assist with any queries from the sales team
*Provide training to the sales team as and when new procedures are introduced
*Ensure all ticket issuance and refunds are dealt with in a timely manner
*Assist with maintaining up-to-date versions of all contracts
*BSP - management of refunds, ADMs and general administration as required
*Attending in house training courses and if required meetings with various airlines to build mutually beneficial relationships
*Support the Flights and Ticketing Team with new booking flight costing checks and storing correct fares
*Highlighting of ticket deadlines and contract changes to the relevant teams
*Assist with keeping and updating reports on flight cost errors, ADMs and refunds
*Ensure that ticketing procedures are kept up-to date and that contract/airline anomalies related to ticketing and pricing are communicated to the relevant teams
*Providing out-of-hours ticketing support
*Organise staff and press flights
*Such other duties as management may reasonably require
The Package
*Competitive salary of £29k
Interested
*If you would like to apply for the position please click 'APPLY' or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 0203 887 9444

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