Travel Operations Supervisor North-West Surrey

Location
Weybridge, Surrey, England
Salary
£22000 - £25000 per annum + Fantastic company benefits!
Posted
19 Oct 2017
Closes
16 Nov 2017
Ref
HC19406
Contact
Helen Cassin
Job function
Management
Hours
Full Time
Contract Type
Permanent
Leading Tour Operator based in north-west Surrey dealing with luxury, bespoke, Worldwide holiday itineraries are seeking an experienced Travel Operations Supervisor for their Guest and Trade Sales Team. The successful candidate will have experience in a similar role, within a Travel Company, and will maximise sales through quality service, specialist knowledge and managing the administration of bookings by the sales team. This is an excellent career move for a Travel Manager, to a leading reputable Travel Company that is not only rewarded with a competitive salary, but also a fantastic benefits package including discounts, FAM Trips, generous holiday allowance and much more!

JOB DESCRIPTION:
-Provide technical /product support to all call centre agents in a timely and professional manner which meets the needs of both customer and agent.
-To ensure that call adherence targets are achieved through actively monitoring real time performance to ensure that daily/weekly/monthly service levels are achieved.
-Identify training needs to enhance overall quality of service and sales performances targets are achieved.
-Act as first line escalation for all pre departure customer / agents enquires, taking ownership of the problems and resolving the issue to a guest/trade partners satisfaction.
-Act as training support for both design/support and delivery as requested by the call centre training manager
-Manage all staff bookings enquiries and amendments, owning the Family/Friends policy and ensuring at all times the required processes are adhered to. Support Marketing/PR with the complimentary booking process
-Assist with projects impacting on the department which will drive guest satisfaction, new systems, developing new processes
-To provide operational leadership cover outside of core business hours; be flexible to cover some shifts and weekends

EXPERIENCE REQUIRED:

THE PACKAGE:
The starting salary is dependent on experience, in the region of £22k - £25k pa DOE with fantastic company benefits. They have an extensive benefits including 25 days holidays, travel discounts, a rewards scheme, private healthcare, season ticket loans, FAM trips and much more. This is a highly reputable travel company, with good long term career prospects.

INTERESTED?
If you feel you have the experience for this fantastic new position please simply follow the link to apply, send your CV to Helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850 647 for more information

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