Customer Service Executive - Travel

Whitstable, Kent, England
£24000.00 - £28000.00 per annum
25 Oct 2017
22 Nov 2017
Lisa Cain-Jones
Job function
Customer Service
Full Time
Contract Type

Customer Services Executive
This Villa Specialist travel company is looking for a Customer Services Executive to join their dynamic, dedicated team.This company are renowned for the high quality of their product range and for personalised top class customer service. As a Customer Services Executive you will be joining the sales and service team to respond to incoming enquiries from new and existing customers.

Customer Service Executive - Responsibilities:

  • Responsible for dealing with incoming calls and emails from new customers wishing to make a booking or from existing customers with queries.
  • Resolve issues in a customer friendly, calm and effective manner.
  • Handle all related administrative tasks.
  • Liaise with overseas villa owners as required to pass on information and resolve any situations arising.
  • Assist with enquiries as required from overseas markets.

Customer Service Executive - Skills Required:

  • Essential to have good verbal and written skills in a second language - French, German, Polish or Dutch.
  • Experience in the travel sector preferred, with a knowledge of Italy being an advantage.
  • Customer service experience with a genuine desire to provide exceptional service..
  • Strong administrative skills with an ability to manage own workload.

Customer Service Executive - Additional Information:

  • Salary £24k to £28k depending on experience.
  • Working hours are Monday to Friday 9 to 6, 1 in 3 Saturdays and 1 in 4 Sundays plus occasional bank holidays. (maximum 5 days per week)
  • Regular familiarisation trips are provided (Up to 4 trips per year).

Please apply for the role of Customer Service Executive online.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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