Visa Operations Executive

London, England
£18000 - £21000 per annum
26 Oct 2017
23 Nov 2017
Helen Newton
Full Time
Contract Type
Visa Operations Executive
Excellent opportunity to join an expanding team in an award winning company. The main part of the role will be to process all passport and visa forms received on a daily basis for clients travelling to worldwide destinations. You will be responsible for checking all visa application forms for accuracy and printing off documents to support the individual visa applications. This role is vital to the business and requires someone who has great attention to detail and has the ability to work calmly under pressure during busy periods. As an operations team which you will be trained on in due course.
Job Description
*Process all passport and visa forms received on a daily basis
*Check all details and print off relevant forms required to complete the process for the embassy
*Acknowledge and scan and log all passports received
*Run reports within the system for operations and finance to assist with the visa process.
*Return passports via the postal system on a daily basis, package visa documents for special delivery.
*Work as part of the operations team to take calls on the visa line to help with enquiries from both travel agents and direct customers.
*Assist with phone calls and emails from client
*Amending/cancelling existing bookings
*To undertake any reasonable task that may be required by the Operations Manager or any of the senior management team.
*Working Saturdays on a rota basis along with the other team members. Usually one Saturday a month and two in peak periods. Time is pay or lieu.
Experience Required:
*Previous experience of dealing with passports/visas is essential
*Honesty and reliability are key to this role
*Good written and verbal communication skills
*Well-Presented and portrays the company a professional manner
*Excellent telephone manner
*Computer literate
*Outgoing, 'Can do' attitude , proactive , takes initiative
*Understands meaning of good customer service
*Good interpersonal skills
*Keen to learn new skills within the team (all staff are cross trained)
*Previous experience working in a fast paced environment and dealing with stressful situations.
The Package
*Salary of £18k - £21 DOE
*If you would like to apply for the position please click 'APPLY' or email your CV to or call Helen on 02038879444