Crawley, West Sussex, England
£25000 - £26000 per annum
27 Oct 2017
24 Nov 2017
Louise Fox
Job function
Customer Service
Full Time
Contract Type

DUTY OFFICER - This prestigious Worldwide tour operator based in Crawley are looking for a Duty Officer to work within their Customer Sales and Service department. This is a rare opportunity to join the work force of one of the most reputable companies in the world. As a Duty Officer you will be liaising with customers overseas resolving issues in a prompt and precise manner.

Duty officer Responsibilities -

* To take full ownership of in resort problems ensuring they are resolved before post departure complaints
* 24 hour telephone liaison between customers and suppliers, ensuring the best possible service
*Accountable for making solutions to assist customers whilst abroad
* Provide general and administrative support to the Customer Sales and service managers

Duty Officer Skills required -

* Previous Duty Office work is desirable, but previous experience working for a Tour Operator or Airline is essential
* Would suit candidates with previous Duty Office expereince or Overseas resort representatives / Team Leaders that have dealt with in-resort issues
* Excellent customer service skills
* An eye for details is essential
* Ability to work effectively and constantly under pressure

Additional Information:

* This role is based on shift work

If you have the relevant skills please email your CV to Louisef@candm.co.uk or call 0

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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