Customer Relations Executive - Leading Online Tour Operator

Recruiter
Location
London (Greater)
Salary
£25k - 28k per year + Excellent Benefits
Posted
31 Oct 2017
Closes
28 Nov 2017
Ref
TY20250-3
Contact
Tony Yerasimou
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

Customer Relations Executive - Leading Online Tour Operator - Central London - To £28,000

Do you love putting your customers at the heart of everything you do and providing the best customer service available?

My client is leading luxury tour operator is seeking an experienced Customer Relations Executive.

As a Customer Relations Executive, you be responsible for responding to all pre and post departure enquiries and correspondence from customers,
either by telephone, email or letter.

You will ensure that calls and queries are answered efficiently, politely and in a timely manner and customers are left delighted with the level of customer service they have received.

Handling correspondence from customers, either by telephone, email or letter.

You will ensure that calls and queries are answered efficiently, politely and in a timely manner and customers are left delighted
with the level of customer service they have received.

Previous experience in a similar role is essential as well as good letter writing ability with knowldge of the ABTA rules and regulations

Customer Relations Executive main duties will include:

Answering passenger and travel agent calls

Managing incoming email, responding to and prioritising customer enquiries

Helping maintain strict service level standards

Offering a friendly and efficient service

Managing in resort queries, offering advice and assistance to passengers

Managing and resolving pre-departure queries and complaints

Working with other business areas to improve customer experience

Customer Relations Executive Skills Required:

A proven track record in customer service within the travel industry

Previous experience respnding to complaint letters gained within the travel industry is essential

A Clear telephone Manner

Previous letter writing skills with good grammar skills is essential

Customer Services Remuneration and Benefits

Salary to £28,000

23 days holidays

Pension and Private Health Care

Discounted travel

Monday to Friday

To apply for the role of Customer Relations Executive, please email your CV to res2@newfrontiers.co.uk or call Tony on 0207 8123 3820.

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