Night Duty Travel Officer - NIGHTS!

Burton-On-Trent, Staffordshire, England
£19500 - £20500 per annum
01 Nov 2017
29 Nov 2017
19696 - MHE
Marie Heaven
Job function
Full Time
Contract Type
Are you happy with night shifts?? and do you have great customer service skills? This prestigious Worldwide Tour Operator based Staffordshire is looking for a Night Duty officer to strengthen the Operations team and provide the highest level of customer service. This is an opportunity to join an award-winning company with an excellent reputation.
As a Night Duty Officer you will be liaising with customers and suppliers overseas, resolving issues promptly and calmly.

Duty Officer Responsibilities:

*First point of contact for clients and Tour Managers outside of office hours
*Amending bookings and answering queries for customers travelling within 24 hours
*Processing last minute cancellations and assisting with transport queries
*Responding to unforeseen changes as they occur on tour and providing support for Tour Managers
*Logging issues as they occur and keeping full and accurate records
*General administration duties during the night, supporting the Operations and Reservations teams, including processing Tour Manager reports and brochure requests

Additional Information

You will be required to work 48 hours per week on a rota basis of four consecutive nights of 12 hours each, with the following four nights off. Each shift period will operate from 1900 hrs to 0700 hrs, and will include Saturday and Sunday nights, and public holidays.

The annual leave entitlement is 29 days per annum, the majority of which is expected to be taken during low season; from 01 November to 01 May, and during July and August.

Upon starting, full training will be given for a minimum period of 6 weeks during normal opening hours of 0900 - 1730 hrs, Monday to Friday. The night duties will commence after the training.

During every shift period, there will be a nominated Operations team member available for remote support and advice.

The Package: Salary £19,500 - £20,000 (including shift allowance) dependent on experience.

If you are interested please apply online or email your CV to or call Marie Heaven on 0121 450 9776

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