Call Centre Manager

Manchester, Greater Manchester, England
Market Rate
10 Nov 2017
08 Dec 2017
Tim Robinson
Job function
Full Time
Contract Type

Call Centre Manager - An excellent opportunity to take up this newly created role in the Travel Industry, responsible for leading a big team of remotely based travel advisors (sales agents), delivering high growth across the UK and Europe. This role is based in the Manchester area with occaisional travel required as part of the role.

Call Centre Manager Responsibilities

You will be responsible for leading a large team of remotely based travel advisors including the setting of targets, monitoring performance, ensuring they are hitting targets, converting sales and monitoring call quality. You will work closely with the Training and Development Manager to ensure they have the right skills and knowledge to deliver a first class service to customers and maximise sales for the business. You will also be tasked with growing the team significantly, putting in place a team of team leaders and growing headcount across the UK and Europe.

Call Centre Manager Skills Required

  • MUST have in depth knowledge and experience of dynamic packaging in the travel industry
  • Experience managing large teams, preferably that have been remotely based
  • An understanding of relevant travel legislation including ATOL bonding and ABTA code of conduct
  • You will need to have come from a background in Online Travel Agency, Tour Operations, or possibly Cruise
  • Extremely self-motivated and driven
  • An excellent communicator
  • Flexible to travel

Call Centre Manager Package

A highly competitive salary depending on experience (to be discussed on application).

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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