Travel Fares Support Agent, Glasgow

Glasgow, Scotland
£16000 - £17000 per annum
17 Nov 2017
15 Dec 2017
Christine Wilkins
Job function
Fares & Ticketing
Full Time
Contract Type
Travel Fares Support Agent required for this busy Glasgow based tour operator.
Do you have Air fares experience gained from your travel industry career and looking to progress into a new travel role?

The main purpose of this role is to deliver front line air product support / fares helpdesk for this tour operator, using your fare / CAT35 / APF knowledge.

Other key responsibilities in this role:
- Manage the fares distribution mailbox.
- Prioritise loading, maintaining the workload list and monitoring outsourcing productivity.
- Check timely and accurate CAT35 and APF loading.
- Alter the in-house system with any airline changes.
- Work on the fares helpdesk, answering fare / air queries at point of sale, by telephone & email.
- Problem solve / manage query resolution.
- Quality control fares validation.
- Manually validate all non-system nett fare bookings and world published fares.
- Report too, and liaise with, management.

The ideal candidate will use their vast airline contract and / or long-haul air product knowledge, daily in this role, together with their GDS experience and varied fare type knowledge.
You will have excellent attention to detail, have the ability to communicate on all levels, with good verbal & written English and possess excellent customer service skills. This can be a busy department so the ability to work to tight deadlines, in often busy situations is important.
Also a good, all round, knowledge of computer packages is desired. The ideal candidate will be self-motivated, approachable, have a flexible attitude, a strong telephone manner and be a good team player.

A very competitive basic salary Is on offer here, as well as a quarterly bonus to go at and company benefits.

If you're interested in being considered for this exciting, new opportunity, please send your CV to or call Christine on 0141 248 5222

More searches like this