Ski Sales Support consultant

3 days left

West London, London, England
£16500 - £17500 per annum
22 Nov 2017
20 Dec 2017
Linda Moyes
Job function
Customer Service
Full Time
Contract Type
Do you have strong administration skills, an excellent telephone manner and a high level of customer service? Wish you could talk about skiing all day? Well then this is the job for you. Want to put your energy and passion for the mountains into your work?!

Provide administrative support for all customers to help maximise sales (income and passenger numbers) in line with business targets ensuring quick responses to all enquiries calls, high standards of customer care and accurate data entry
*Respond to all sales enquiries and reservations with accuracy and speed in line with personal and departmental targets
*Responsible for responding to clients using the online sales dialogue feature through the website in line with company standards and agreed timescales
*Ensuring that all leads are followed up on a daily basis
*Ensure very high standards of customer care when dealing with clients
*Ensure processing of emails, cancellations and amendments in line with departmental targets
*Maintain high levels of product knowledge for all programmes, including our chalets, self-catering and hotel accommodation
*Responsible for making proactive sales calls to previous and current clients from our database with the objective of re-booking the client, following up invoice payments and booking requirements
*Liaising with the operations team to ensure customer expectations are met in resort
*Other duties as agreed with the European Senior Sales Consultant and Team Leader

*A passion for winter sports
*Excellent telephone manner
*Great communication and customer service skills
*Good organisation, numerical skills & self-motivated
*Proficient with Microsoft Office Excel & Word
*Attention to detail
*Preferably educated to degree level
*Strong team player able to work within a competitive team

The starting salary for this Ski Sales Support role is £17,500
A normal week (5 days) includes Saturday and Sundays.

To apply for the Ski Sales Support position
Click 'Apply' to submit your CV.

This role is being managed by: Linda on 0203 887 9444

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