Tailor Made Travel Team Manager - Hamps/Surrey Border

Hampshire, England
£26000 - £30000 per annum + Incentives & Benefits!
23 Nov 2017
21 Dec 2017
Claire Muge
Job function
Full Time
Contract Type
Are you an experienced Travel Manager with a passion for tailor-made itineraries and motivating Travel Consultants to sales success? Want to work for a Tour Operator that creates itineraries worldwide and takes their travellers off the beaten track so they can truly experience destinations?! This leading provider of bespoke holiday experiences is super busy and seeking Tailor-Made Team Manager to motivate and lead a small travel sales team in Hampshire (near the Surrey Border). Salary is negotiable and competitive, with management incentives and further benefits. Excellent career move for an experience Reservations Manager!

-Manage, lead, inspire and develop the Tailormade team to ensure productivity, revenues, booking targets as well as customer satisfaction key performance indicators are met and exceeded.
-To monitor team & individual productivity, revenue, progress to target, customer satisfaction key performance indicators, ensuring data is captured at all times.
-To actively coach, counsel and develop team members to maximise their potential
-Responsible for day-to-day staff management issues with direct reports
-Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
-To maximise sales opportunities and consistently achieve sales and service targets set.
-To liaise and work closely alongside Product & Marketing teams channelling ideas to drive new Tailormade business
-Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
-Constantly review the Tailormade booking process, identify efficiency gains and project manage these to fruition
The successful candidate will have previous experience of working within the Travel Industry, managing a sales team. You will ideally be well-travelled to long haul destinations. If you have experience of working for a Tour Operator in a management capacity, with GDS knowledge this is advantageous.

Salary is negotiable and competitive, in the region of £27k - £30k pa plus additional incentives and benefits.

Please follow the instructions to apply, attaching your CV. For any questions please contact Claire on 01293 850 647 or claire@traveltraderecruitment.co.uk

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