Customer Support Executive

4 days left

Location
Farnborough, Hampshire, England
Salary
£20000.00 - £22500.00 per annum
Posted
24 Nov 2017
Closes
22 Dec 2017
Ref
48392
Contact
Sarah Smith
Hours
Full Time
Contract Type
Permanent


CUSTOMER SUPPORT EXECUTIVES (1 X MAT COVER 1 X PERM)

Hampshire up to £22,500


Customer Support Executives - Role Summary and Job Purpose:

Reporting to the Customer Support Manager, the Customer Support Executive is expected to deliver a first class after sales service by interacting with customers to provide and process post sale information in response to enquiries, concerns and requests in a timely, personable and professional manner.


Customer Support Executives - Key Responsibilities:

  • Deliver personalised customer service & support of the highest level at all times.
  • Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly.
  • Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • To ensure all customer queries & administrative tasks assigned to you are responded to in line with Team KPI guidelines.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual support needs.
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI's are met and exceeded.
  • Update the existing databases with known changes and the status of each customer / enquirer.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.
  • Support and provide superior service to other sales channels, such as web, telesales, email & Instant Messaging as and when required.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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