Customer Support Executive

Location
Farnborough, Hampshire, England
Salary
£20000.00 - £22500.00 per annum
Posted
24 Nov 2017
Closes
21 Dec 2017
Ref
48392
Contact
Sarah Smith
Hours
Full Time
Contract Type
Permanent


CUSTOMER SUPPORT EXECUTIVES (1 X MAT COVER 1 X PERM)

Hampshire up to £22,500


Customer Support Executives - Role Summary and Job Purpose:

Reporting to the Customer Support Manager, the Customer Support Executive is expected to deliver a first class after sales service by interacting with customers to provide and process post sale information in response to enquiries, concerns and requests in a timely, personable and professional manner.


Customer Support Executives - Key Responsibilities:

  • Deliver personalised customer service & support of the highest level at all times.
  • Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly.
  • Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • To ensure all customer queries & administrative tasks assigned to you are responded to in line with Team KPI guidelines.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual support needs.
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI's are met and exceeded.
  • Update the existing databases with known changes and the status of each customer / enquirer.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.
  • Support and provide superior service to other sales channels, such as web, telesales, email & Instant Messaging as and when required.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

Similar jobs

More searches like this

Similar jobs