Corporate Support Consultant

Altrincham, Cheshire, England
£18000 - £22000 per annum + Additional company benefits
27 Nov 2017
25 Dec 2017
Gemma Thelwell
Job function
Full Time
Contract Type
Are you interested in using your experience working in leisure travel or business travel to step in an exciting and different side of travel? Do you want to work in the growing sector of online booking tools, in a support role? A leading IT company offering travel systems to companies across the UK are looking for a Corporate Support Consultant to join their team. The main duty is to provide telephone and remote support to Travel Companies utilising the systems. The main duty is to provide telephone and remote support to Travel Companies utilising their back office and accounting system.

- Working within a team you will provide professional, friendly, high quality support to clients using the web based booking products
- Clients will include both business travel and leisure travel companies and you will liaise via phone and email in an office environment
- Eliciting relevant information from the customer to be able to solve or reproduce the customer problem; troubleshoot and fix appropriate problems.
- Keep up to date with the product and technology, suggesting improvements where appropriate
- Give timely responses to customer queries and manage logs that have been passed to other teams.
- Troubleshoot and fix problems swiftly and professionally.
- Liaise with other technical departments regarding technical issues and client requests

We are seeking someone with a travel industry reservations background, with good knowledge of working with databases in this environment. Ideally you will also have MySQL knowledge too.

Based in offices in North Cheshire the starting salary is circa £18k - £22k pa dependent on experience, working office hours, Mon-Fri, with a contributory pension and 22 days holiday + bank holidays and the option to buy more, Discretionary performance based bonus bi-annually. Excellent working environment and great career progression.

Please follow the instructions to apply, attaching your CV, email your CV to or for any questions please call Gemma 0161 923 6120.