Customer services consultant
Customer services agent - Required for this niche cruise company based in central London. They are ideally looking for a German speaking to look after all pre/post customer service complaints/issues using both your English and German. They will pay between 25/28k + benefits for the successful candidate.
Customer services agents duties
-Responding to pre/post voyage complaints from direct consumers and travel agencies.
-Updating CRM system With all correspondence, information and compensation provided to guests or travel agencies.
-Coordinating with Global HR manager to ensure up to date on all relevant activities which will result in customer complaints such as ship schedule changes
-Update the report of schedule changes and control of passenger-lists from the ships and process refunds and expenses
-Participating in Crisis management team for handling of passengers and next-of-kin in the event of a major crisi
-Work closely with Central Sales Center, our ships, Maritime Operation, Hotel Operation, HR and Crew-center, IT, local sales-offices and agents
-Initiate measures based on customer claims and feedback, to improve and prevent similar future claims from occurring
-Ensure compliance with Industry standards and Rules across markets
Customer services agents skills required
-Strong customer service skills in the travel industry, both verbal and letter writing experience
-Ideally fluent in German and English
-Good IT knowledge
If you are interested in the above role please call Duncan on 0207 397 1287 quoting DT48411 or send your cv to firstname.lastname@example.org
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk