Administration Consultant

London (Greater)
£21,500 + Benefits
28 Nov 2017
28 Dec 2017
Job function
Full Time
Contract Type

The Company:

The company has been named the Caribbean's Leading Hotel Brand at the World Travel Awards for 18 years in a row, with their standard of romantic beach holidays. They are located throughout the Caribbean including Jamaica, The Bahamas, Grenada, Barbados, Antigua and Saint Lucia.

Role Purpose:

Administration Executives are responsible for amending existing reservations, schedule changes and holiday re-protections as well as general office duties, ensuring that all back office administrative tasks are carried out efficiently and effectively.

Key accountabilities & responsibilities:

  • Maintaining the cancellation spreadsheet
  • Dealing with outgoing post as appropriate
  • Providing assistance with SSG where necessary according to seasonal demand
  • Sending out customer confirmations
  • Despatching tickets and accommodation vouchers
  • Receiving, checking and forwarding on clients Butler forms to the resorts.
  • Handling airline schedule changes including contacting the client and updating Galileo and I Sell to reflect the new holiday details
  • Amending and upgrading flights and hotels as requested by the client
  • Re-protecting clients holidays when there is a resort closure or Hurricane
  • Assisting the Weddings department with paperwork
  • Take on any other responsibilities or tasks that are within the scope of an administrator, whenever reasonably instructed to do so

Knowledge & Skills Requirement

  • Excellent literacy and numeracy skills
  • Good working knowledge of Microsoft office packages
  • Professional telephone manner
  • A willing and flexible approach to work duties
  • Able to work effectively as part of a team
  • GDS knowledge preferably Galileo