Customer Services Agent

Location
South West London, London, England
Salary
£25000 - £28000 per annum
Posted
29 Nov 2017
Closes
27 Dec 2017
Ref
SO48411
Contact
Shannon O'Callaghan
Hours
Full Time
Contract Type
Permanent

Customer services agent - Required for this niche cruise company based in central London. They are ideally looking for a German speaking to look after all pre/post customer service complaints/issues using both your English and German. They will pay between 25/28k + benefits for the successful candidate.

Customer services agents duties
-Responding to pre/post voyage complaints from direct consumers and travel agencies.
-Updating CRM system With all correspondence, information and compensation provided to guests or travel agencies.
-Coordinating with Global HR manager to ensure up to date on all relevant activities which will result in customer complaints such as ship schedule changes
-Update the report of schedule changes and control of passenger-lists from the ships and process refunds and expenses
-Participating in Crisis management team for handling of passengers and next-of-kin in the event of a major crisi
-Work closely with Central Sales Center, our ships, Maritime Operation, Hotel Operation, HR and Crew-center, IT, local sales-offices and agents
-Initiate measures based on customer claims and feedback, to improve and prevent similar future claims from occurring
-Ensure compliance with Industry standards and Rules across markets

Customer services agents skills required
-Strong customer service skills in the travel industry, both verbal and letter writing experience
-Ideally fluent in German and English
-Good IT knowledge
-Organised

If you are interested in this role, please give Shannon a call on 02073971295 or email me on shannon@candm.co.uk


Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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