Customer Services

Swansea (Abertawe)
Competitive Salary
30 Nov 2017
08 Dec 2017
Job function
Customer Service
Full Time
Contract Type

We don't do ordinary we look for extra-ordinary! We prefer to leave the run-of-the-mill, the so-so and the average to others. Could you be the new team member to join our Swansea Customer Centre?  

This is an exciting opportunity to be a part of our Customer Centre operation as either a Sales or Customer Service Advisor. You will be the front line of Virgin Atlantic, taking inbound enquiry calls from new and existing customers and Flying Club (frequent flyer) members.  

Virgin Atlantic Airways’ ambition is to be the airline most loved by our customers.

We believe in offering irresistible, effortless and great value experiences. We make our customers feel welcome by providing advice and guidance to help them find the right product that best suits their needs, whilst maximising revenue at every opportunity.  

In the Virgin Atlantic Customer Centre, we don’t do scripts; we want our people to make friends with our customers by letting their personalities shine through in order to make great connections.  

It will be your responsibility to make every customer feel unique and individual to us, providing the outstanding experience that Virgin Atlantic's customers have come to expect.  

Day to day

Taking a variety of interesting and challenging calls, your desire to be the best will lead you to exceed the Customer Centre targets  

You will bring our amazing products to life and promote the Virgin Atlantic experience enthusiastically to create unforgettable personal experiences.  

In this fast-paced environment, you will keep up to date with product enhancements, promotions and grow your knowledge to keep you at your best.  

Adhering to company policies and procedures and resolving challenging customer queries and problems.  

Taking pride in your work, you will behave in a professional and effective manner, putting the customer at the heart of everything you do.  

About you

At Virgin Atlantic, we are always striving to provide an excellent customer experience from start to finish, and that’s where you come in.

If you are confident and proactive, with a natural aspiration to ‘get it sorted’ by resolving customer queries and questions straight away, then this really could be the career for you.  

Do you get that feel good factor when you have helped someone? If so, we would love to see your application to join our team of Customer Service Advisors.  

If targets motivate you, and you enjoy the thrill of making a sale by matching our great products to our customers, then please apply to join our team of Sales Advisors.  

You will need to be educated to GCSE level or equivalent, with excellent interpersonal skills and a natural ability to engage with customers and make them feel special.  

It is a busy role, so working accurately under pressure is key.

Previous experience working in a target driven environment would be an advantage, but not essential.

To set you up for success we offer comprehensive and on-going training, with over 90 different topics to cover and ongoing assessments.

You will therefore need to be IT confident and competent.  

Virgin Atlantic customers call us from around the globe, so we operate 24 hours a day, 365 days a year.

You must be prepared to work between the hours of 7am and 11pm, between Monday and Sunday (working five out of seven days).  

The targets you have to meet are ambitious, but for those that succeed, the rewards are impressive, including a generous bonus scheme plus some phenomenal ad-hoc incentives.  


What are you waiting for, why not apply today?  

Bonus Schemes form no part of the contract of employment between Virgin Atlantic and its participants.

Operation of bonus schemes are entirely at the Company’s discretion, and as such will not be treated as part of base salary.

The Company reserves the right to amend or terminate bonus schemes at any time without notice, and is under no obligation to introduce a new scheme at any time.  

The perks Our pioneering spirit and passion keeps our brand alive.

That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to 7 flights a year to a wide range of Virgin’s glamorous global destinations.

We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies.  

To apply for this role, please click on "Apply Now"